Question 1 (2 points)
The manager of a landscaping company is trying to determine the best crew size to use for laying sod for new construction homes. She has tried various crew sizes, with the results shown below. Based on productivity, which crew size averages the greatest productivity in square yards installed per week?
Question 1 options:
2-person crew
3-person crew
4-person crew
Either a 3- or 4-person crew can be selected; their productivities are both higher than the 2-person crew.
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Question 2 (2 points)
A manufacturing process requires 12 minutes of labor to make 10 units of production. Which of the following actions will increase productivity?
Question 2 options:
1. and 3. only
2. and 4. only
1. and 4. only
2. and 3. only
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Question 3 (2 points)
The Burdell Company makes tee shirts on an assembly line that works 5 days per week and uses 5 workers. Over the past 4 weeks, the line has produced 16,000 shirts. The line’s productivity for the 4-week period is:
Question 3 options:
20 shirts per worker per day.
50 shirts per worker per day.
160 shirts per worker per day.
400 shirts per worker per day.
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Question 4 (1 point)
Table 1.1
You are the Production Manager for the toy manufacturing process at the ABC Company.
Use the information provided in Table 1.1. An example of an external supplier is:
Question 4 options:
The lumber company
The Receiving Department at ABC
The Shipping Department at ABC
The toy store at the mall
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Question 5 (1 point)
At the level of the firm, service providers offer just services and manufacturers offer just products.
Question 5 options:
True
False
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Question 6 (1 point)
Using an airline example for competitive priorities, the process capability of handling service needs of all market segments and promotional programs would be best described by:
Question 6 options:
top quality.
variety.
consistent quality.
delivery speed.
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Question 7 (1 point)
The Gap, Inc. has targeted teenagers and young adults needing casual clothes and, for its GapKids stores, the parents or guardians of infants through 12-year-olds. This is an example of:
Question 7 options:
market segmentation.
a collaborative effort between the company and its customers.
a needs assessment.
a mission statement.
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Question 8 (1 point)
The process that includes the activities required to produce and deliver the service or product to the customer is called the:
Question 8 options:
customer relationship process.
new service development process.
order fulfillment process.
supplier relationship process.
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Question 9 (1 point)
You are interested in buying a laptop computer. Your list of considerations include the computer’s speed in processing data, its weight, screen size, and price. You consider a number of different models, and narrow your list based on speed and monitor screen size, then finally select a model to buy based on its weight and price. In this decision, weight and price are examples of:
Question 9 options:
order qualifiers.
the voice of the supplier.
order winners.
the voice of the customer.
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Question 10 (1 point)
Competitive priorities are the means by which operations implements the firm’s corporate strategies.
Question 10 options:
True
False
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Question 11 (1 point)
Contact with the customer is usually higher in a manufacturing process than in a service process.
Question 11 options:
True
False
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Question 12 (1 point)
The first three cars I bought all fell apart around 50,000 miles. It was called planned obsolescence and no one seemed to care until companies entered the market that promised 70,000, then 80,000, and finally 100,000 warranties. What sets a great car apart from a good one now is not the quality, which is assumed, but performance, safety and fuel economy. A car that can achieve all three is highly sought after. In the automotive market, performance, safety and fuel economy are sterling examples of:
Question 12 options:
order winners.
the voice of the engineer.
order qualifiers.
the voice of the customer.
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Question 13 (1 point)
Table 1.1
You are the Production Manager for the toy manufacturing process at the ABC Company.
Use the information provided in Table 1.1. An example of an external customer is:
Question 13 options:
The lumber company
The Receiving Department at ABC
The Shipping Department at ABC
The toy store at the mall
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Question 14 (1 point)
At the process level, it is much easier to distinguish whether the process is providing a service or manufacturing a product.
Question 14 options:
True
False
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Question 15 (1 point)
Volume flexibility involves accelerating or decelerating the rate of production of services or products to handle large fluctuations in demand.
Question 15 options:
True
False
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Question 16 (1 point)
Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an organization, they are all linked together through:
Question 16 options:
management.
processes.
customers.
stakeholders.
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Question 17 (1 point)
Manufacturing processes usually have:
Question 17 options:
physical, durable output.
high levels of customer contact.
output that cannot be inventoried.
low levels of capital intensity.
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Question 18 (1 point)
Productivity is measured as input divided by output.
Question 18 options:
True
False
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Question 19 (1 point)
A business focusing on increasing the efficiency of its operations is more directly addressing:
Question 19 options:
volume flexibility.
variety.
consistent quality.
low-cost.
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Question 20 (1 point)
Manufacturing processes usually have long response times compared to service processes.
Question 20 options:
True
False
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Question 21 (10 points)
Describe Best Buy’s current and former (if different from current) competitive priorities?
Question 21 options:
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