What advice should you give to a hotel manager who wants to create a good training program for service trainees?

Question 1.1. Anna works for a professional training company. When does she get to train employees? (Points : 1)

When another company outsources the training function

When one-on-one training doesn’t work

When the company has a tight training budget

When there are measurable objectives

 

Question 2.2. In job enrichment, _______ involves receiving direct and clear information about the effectiveness of one’s performance. (Points : 1)

Task identity

Skill variety

Autonomy

Job feedback

Task significance

 

Question 3.3. ____________ and ___________ should be part of the culture in a positive work environment. (Points : 1)

Praises; raises

Creativity; learning

Listening; respect

Positivism; teamwork

 

Question 4.4. Allan is evaluating his operation to see if his employees are working in a positive work environment. Which of the following indicators will not aid Allan in his investigation? (Points : 1)

Absenteeism

Turnover rates

Productivity levels

Average wages

 

Question 5.5. What advice should you give to a hotel manager who wants to create a good training program for service trainees? (Points : 1)

Make the training situation as realistic as possible.

Don’t distract the trainees by asking them questions.

Don’t waste your time with training; simply hire qualified people.

Minimize examples to avoid confusion.

 

Question 6.6. Julia leads a workforce that experiences high levels of stress. Which of the following is not a side effect that Julia will notice in her team? (Points : 1)

Increases productivity

Increased absenteeism

High turnover

Increased medical costs

 

Question 7.7. Sam is asking one of his employees questions like “What do you think?” and “How do you feel?” What is Sam doing? (Points : 1)

Getting to know his employee

Exploration

Inquiry

Interrogation

 

Question 8.8. Power Plumbing uses a unique interview process when choosing new employees. How does this aid in creating a positive work environment? (Points : 1)

Shows they are good corporate citizens

Creating an environment that celebrates achievement

Makes customer satisfaction a way of life

Creates a signature experience

 

Question 9.9. When learning CPR, students frequently use Resusci Annie to practice. What type of training is this? (Points : 1)

Face-to-face

Simulation

Apprenticeship

Group training

 

Question 10.10. Edgar holds himself accountable for his actions and behaviors at work. What is this an example of? (Points : 1)

Teamwork

Enthusiasm

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