Author: chris

Question 1.1. Anna works for a professional training company. When does she get to train employees? (Points : 1) When another company outsources the training function When one-on-one training doesn’t work When the company has a tight training budget When there are measurable objectives

 

Question 2.2. In job enrichment, _______ involves receiving direct and clear information about the effectiveness of one’s performance. (Points : 1) Task identity Skill variety Autonomy Job feedback Task significance

 

Question 3.3. ____________ and ___________ should be part of the culture in a positive work environment. (Points : 1) Praises; raises Creativity; learning Listening; respect Positivism; teamwork

 

Question 4.4. Allan is evaluating his operation to see if his employees are working in a positive work environment. Which of the following indicators will not aid Allan in his investigation? (Points : 1) Absenteeism Turnover rates Productivity levels Average wages

 

Question 5.5. What advice should you give to a hotel manager who wants to create a good training program for service trainees? (Points : 1) Make the training situation as realistic as possible. Don’t distract the trainees by asking them questions. Don’t waste your time with training; simply hire qualified people. Minimize examples to avoid confusion.

 

Question 6.6. Julia leads a workforce that experiences high levels of stress. Which of the following is not a side effect that Julia will notice in her team? (Points : 1) Increases productivity Increased absenteeism High turnover Increased medical costs

 

Question 7.7. Sam is asking one of his employees questions like “What do you think?” and “How do you feel?” What is Sam doing? (Points : 1) Getting to know his employee Exploration Inquiry Interrogation

 

Question 8.8. Power Plumbing uses a unique interview process when choosing new employees. How does this aid in creating a positive work environment? (Points : 1) Shows they are good corporate citizens Creating an environment that celebrates achievement Makes customer satisfaction a way of life Creates a signature experience

 

Question 9.9. When learning CPR, students frequently use Resusci Annie to practice. What type of training is this? (Points : 1) Face-to-face Simulation Apprenticeship Group training

 

Question 10.10. Edgar holds himself accountable for his actions and behaviors at work. What is this an example of? (Points : 1) Teamwork Enthusiasm

Letter of Advice

MILESTONE 4 – DATA MADELING – Part II (Physical ERD)
________________________________________________________________________

Data Modeling and Analysis (continued)
This week you are building on the previous week’s activity. Please make sure to review the Milestone 4, Part I Solution (located in Doc Sharing) before continuing with the Milestone 4, Part II activity. The synopsis below is the same as the synopsis for Week 4. It is shown below for your convenience.

The requirements analysis phase answers the question, “What does the user need and want from a new system?” The requirements analysis phase is critical to the success of any new information system! In this milestone we need to identify what information systems requirements need to be defined from the system users’ perspectives and draw graphical, logical models to document the data requirements for a new and improved system.

Data modeling is a technique for organizing and documenting a system’s data. Data modeling is sometimes called database modeling because a data model is usually implemented as a database. Data is viewed as a resource to be shared by as many processes as possible. As a result, data must be organized in a way that is flexible and adaptable to unanticipated business requirements – and that is the purpose of data modeling.

In this milestone, you will first discover those entities in the system that are or might be described by data. Then you will define each entity you identify in respect to the business in an Entity Definition Matrix. Then you will do the data model tutorial in doc sharing that will prepare you for doing the Fully-Attributed data model (Physical ERD) for ECS.

Objectives
After completing this milestone, you should be able to:
• Understand and perform the techniques for entity discovery.
• Define each entity with respect to the business and complete an entity definition
matrix.
• Perform the necessary data modeling techniques to organize and document the
data requirements for the proposed system.
• Construct the Fully Attributed data model.

Prerequisites
Before starting this milestone, the following topics should be covered:
• Data modeling – Chapters 8 and 14.
• Milestone 1-3 Solution – provided by your instructor
• Milestone 4, Part I Solution – provided by your instructor

Assignment

Now that we have studied the current system and analyzed some of its problems and opportunities, plus gained approval to proceed, we can now start to identify the business data requirements and graphically model them. In this assignment, we will use our results of the previous milestones, samples of forms we have collected, and a copy of a transcript of an interview with Dan Stantz’s staff. The results of this activity will identify the business data requirements for the proposed system.

Activities
1. Create a Physical ERD (Fully-Attributed data model) for the ECS case.

Deliverable format and software to be used are according to your instructor’s specifications. Deliverables should be neatly packaged in a binder, separated with a tab divider labeled “Milestone 4-Part II”.
References
• Transcripts of Interviews with Equipment Depot staff o Exhibit 4.1 (see Milestone 4, Part I Description)
• Exhibit 4.5 (see below)

Deliverables:
Fully-Attributed ERD: Due: __/__/__
Time:__________

Exhibit 4.5
Below are the attributes for all the tables to the Milestone 4, Part I Solution. Your job is to identify which attributes belong to which entities. Remember that you must specify in your tables when creating them, each entity’s primary key. When you link two tables, Visio will create the foreign key automatically for you in the child table. Be sure to review the Fully-Attributed ERD tutorial before you begin. Remember that foreign keys go always in the child table (crows feet side).

Attributes:
EquipRepairCost, EmployeeID, DateOrdered, EmployeeLastName, CheckOutID, DateCheckedOut, PurchaseRequestDate, PurchaseRequestReason, ExpectRtnDate, EquipName,BuildingName, PurchaseOrderNum, EquipVendor, EquipDamage, QtyOrdered, PurchaseRequestEquipID,DateReceived, CostPerUnit, EquipID, EquipSerialNum, EquipAisle, ClassID, ClassDescription, EquipRepairID, EquipRepairDate, EmployeeFirstName, PurchaseRequestID, CheckOutID, EquipmentID, EquipmentDescription, QtyCheckedOut, EmployeeOfficePhone, EquipBin, BuildingID

 

Create and submit for evaluation on or before February 10^th, a paper version of a double-spaced single-sided report of 12pt text comprising at least five pages, including abstract, main theme and conclusions, which responds to the above sentence. In addition, create an elegant flamboyant sixth page; the cover-page.  Append a seventh page that presents a list citing the sources that were used to develop the report.

 

The Six Sigma program and innovation are frequently considered to be situated at the two extremes of the manufacturing spectrum.  On the one hand, the relentless drive by most manufacturers to decrease defects, cut costs, and increase efficiency spawned Six Sigma at Motorola in 1986, and afterwards GE embraced this statistical approach with great vigor (no more than 3.4 defects per million), so that it quickly became a staple of corporate life in the 1990s.

 

However, this relatively rigid approach contradicts markedly with the relentless desire of CEOs for growth and innovation, which involves variation, failure, risk and serendipity.  If Six Sigma reigns in an organization then will this be responsible for incremental innovation, rather than dramatic innovative new products like the iPod etc.  On the other hand if freedom reigns, then how will this influence quality, costs etcetera?  Begin your report by first defining Six Sigma and then defining innovation.

 

Potential Resources:

 

HYPERLINK “http://blogs.forbes.com/ciocentral/2011/01/20/danger-america-is-losing-its-edge-in-innovation/” http://blogs.forbes.com/ciocentral/2011/01/20/danger-america-is-losing-its-edge-in-innovation/

 

During each week of the course, you have covered various issues and trends associated with the U.S. health care system. For your Final Paper, you will apply the knowledge that you have gained throughout the course and the program of study by analyzing key health policy issues from the perspective of major stakeholders in the U.S. health care system.

The U.S. health care system has been shaped by numerous policies that have been established over a long period.  Utilize at least five scholarly sources, including a minimum of three from the Ashford University Library. In an eight- to ten-page paper address the following:

1. Describe general policy making viewpoints that exist today on each of the following health care issues:
   1. Access to Care
   2. Cost of Care
   3. Quality of Care
2. Analyze the roles of the five major stakeholder groups or subgroups listed below in influencing health care policy formulation relative to the following issues: access to care, cost of care, and quality of care. Support and justify your ideas with appropriate research.  Based on your research, explain the general position or stance of each group or subgroup as it relates to each of the listed issues (access to care, cost of care, and quality of care).
   1. Governmental agency (e.g., County Medical Services, Centers for Disease Control and Prevention)
   2. Health care professional association (e.g., American Medical Association, American Nurses Association)
   3. Direct or indirect health care providing organization (e.g., hospital, long-term health care facility, pharmaceutical manufacturer, managed care organization)
   4. Politicians (e.g., political party, President, U.S. Senate)
   5. Patients (e.g., general population, special populations)
3. Evaluate the pros and cons associated with the involvement of the stakeholders in each group or subgroup in health care policymaking, including their position and their influence on the issues.
4. Predict the future direction of health care policy on each of the issues (access to care, cost of care, and quality of care).  From the perspective of a health care administrator, include a critical reflection on the social, cultural, economic, ethical, and regulatory implications as well as the changes required to promote the outcome that you envision.  Devote at least one paragraph to each of the issues listed above.

 

Writing the Final Paper

The Final Paper:

1. Must be eight to ten double-spaced pages in length, and formatted according to APA style as outlined in the Ashford Writing Center.
2. Must include a title page with the following:
   1. Title of paper
   2. Student’s name
   3. Course name and number
   4. Instructor’s name
   5. Date submitted
3. Must begin with an introductory paragraph that has a succinct thesis statement.
4. Must address the topic of the paper with critical thought.
5. Must end with a conclusion that reaffirms your thesis.
6. Must use at least five scholarly sources, including a minimum of three from the Ashford Online Library.
7. Must document all sources in APA style, as outlined in the Ashford Writing Center.
8. Must include a separate reference page, formatted according to APA style as outlined in the Ashford Writing Cente

Case Study 1: Cyber Security in Business Organizations
Protecting organizational assets and information within the company has become a top priority for many organizational leaders.

Review the article titled “Missed Alarms and 40 Million Stolen Credit Card Numbers: How Target Blew It”, located here.

Write a four to six (4-6) page paper in which you:

1. Determine the fundamental challenges that organizations face in general in regard to protecting organizational assets and information.
2. Specify the red flag(s) that Target overlooked or ignored before the retail attack and give your opinion as to why Target overlooked or ignored the red flag(s).
3. Determine the main actions that Target took after the breach occurred and evaluate the efficiency of such actions.
4. Conclude the main reasons why the attack on Target occurred. Give your opinion as to whether or not the attack was mainly due to the poor infrastructure or the inability of management to act accordingly. Justify your response.
5. Use at least three (3) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

• Outline the strategic implications of information assurance and security in an information technology environment.
• Explain how information technology systems influence organizational strategies.
• Outline the challenges and strategies of e-Business and e-Commerce technology.
• Evaluate the ethical concerns that information technologies raise in a global context.
• Use technology and information resources to research issues in information systems and technology.
• Write clearly and concisely about topics related to information systems for decision making using proper writing mechanics and technical style conventions.

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills. Click here to access the rubric for this assignment.

Imagine you are a recently-hired Chief Operating Officer (COO) in a midsize company preparing for an Initial Public Offering (IPO). You quickly discover multiple personnel problems that require your immediate attention.

 

1. John posted a rant on his Facebook page in which he criticized the company’s most important customer.
2. Ellen started a blog to protest the CEO’s bonus, noting that no one below director has gotten a raise in two (2) years and portraying her bosses as “know-nothings” and “out-of-touch”
3. Bill has been using his company-issued BlackBerry to run his own business on the side.
4. After being disciplined for criticizing a customer in an email (sent from his personal email account on a company computer), Joe threatens to sue the company for invasion of privacy.
5. One of the department supervisors requests your approval to fire his secretary for insubordination. Since the secretary has always received glowing reviews, you call her into your office and determine that she has refused to prepare false expense reports for her boss.
6. Anna’s boss refused to sign her leave request for jury duty and now wants to fire her for being absent without permission.

 

As an astute manager, you will need to analyze the employment-at-will doctrine and determine what, if any, exceptions and liabilities exist before taking any action. As you proceed with your investigation, you discover the company has no whistleblower policy.

 

In preparation for this assignment, use the Internet or Strayer Library to research your state’s employment-at-will policy.

 

Write a four to five (4) page paper in which you:

 

1. Summarize the employment-at-will doctrine discussed in the text and then evaluate three (3) of the six (6) scenarios described by determining:
   1. Whether you can legally fire the employee; include an assessment of any pertinent exceptions to the employment-at-will doctrine.
   2. The primary action(s) that you should take to limit liability and impact on operations; specify the ethical theory that best supports your decision.
2. Examine your state’s policy on employment-at-will. Analyze at least one (1) real-world example of an employee or employer utilizing your state’s employment-at-will doctrine in the last five (5) years. Include a summary of the main issue and the outcome in the identified real-world example.
3. Use at least three (3) quality resources in this assignment. Note: Wikipedia is not an acceptable reference and proprietary Websites do not qualify as academic resources.

 

Your assignment must follow these formatting requirements:

 

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

 

The specific course learning outcomes associated with this assignment are:

 

• Analyze and apply the concepts of freedom versus responsibility and ethical decision making.
• Analyze and evaluate laws that protect against discrimination in the workplace.
• Analyze and evaluate the employment-at-will doctrine and exceptions, as well as the protections afforded whistleblowers.
• Explore the legal and ethical issues surrounding employee and consumer privacy.
• Use technology and information resources to research issues in law, ethics, and corporate governance.
• Write clearly and concisely about law, ethics, and corporate governance using proper writing mechanics.

Project Scope Statement
Version History
1.01.0 10/25/2007 approved Project Scope
Project Name: Project NEO
Prepared by: Jeremy Lee
Date (MM/DD/YYYY): 10/25/2007

Executive Summary
The Scope of this project is to design an employee orientation module as requested by the Human Resource department to be used for new employee orientation. The information needs to be accessed through the company Intranet where new employees would review all company policies, take a quiz, and sign off on the new employee orientation process. The scope also includes successful testing and acceptance by the Human Resource department.
Business Objectives
2.1 Product Description (Solution)
A NearlyFree.com New Employee Orientation Module for the Human Resource department will be designed that can be accessed using the company Intranet for new employee orientations. During the orientation process, new employees will review the presentation presented by Human Resources followed by a quiz and sign off the orientation process.
2.2 Business Objectives
The Human Resource department would like to automate the new employee orientation process by providing electronic documentation for orientation presentations, and maintain this database to track and document successfully completed orientations.
Project Description
Project Scope
3.1 Project Scope
Includes (list Deliverables):
• Design a web based Human Resource module for new employee orientations.
• Integrate HR module with the company Intranet.
• Migrate existing hard copy presentations into electronic format.
• Create quiz to assess new employees on their understanding of HR processes.
• Create electronic sign-off for a successfully completed orientation.
• Create online help to assist new employees during the orientation process.
• Provide documentation to the Human Resource department to help with future changes to the orientation material.
Does Not Include
The scope of this project does not include anything that is not maintaining the website
3.2 External Dependencies
All project requirements including the hard copy documents of the orientation material to be promptly provided by Cheryl Gladstone.
3.3 Assumptions
All necessary hardware and software is already in place. The NearlyFree.com Employee Orientation module will be created and integrated into the Human Resource section of the Intranet.
3.4 Constraints
No new requirements to be added by the sponsors without affecting the project timeline and budget.
Project Milestone
Milestone Target Date

• Project Start 10/09/2007
• Project Charter 10/09/2007
• Work Breakdown Structure 10/19/2007
• Project Scope Statement 10/26/2007
• Project Schedule 11/01/2007
• Responsibility Assignment Matrix 11/06/2007
• Project Schedule Resources 11/09/2007
• Project Cost Estimate 11/16/2007
• Project Quality Statement 11/23/2007
• Stakeholder Analysis 11/28/2007
• Communication Plan 11/30/2007
• Risk Matrix 12/07/2007
• Final Project Plan 12/13/2007
• Software Orientation Learning Module Complete 1/18/2008
• Final Integration Testing Complete 1/17/2008
• Documentation provided to Human Resource department 1/21/2008
• Training Human Resource on new module complete 1/21/2008
• Project Complete 1/21/2008
• Post Mortem Lessons Learned 1/22/2008
Project Approach
Standard
5.1 Primary Plans
The nearlyfree.com project will have the following formal written plans:
• Project schedule. A firm schedule of events will be provided when all the requirements have been satisfactorily met.
• Cost Estimate. Cost estimates will also be provided when all requirements are met.
• Responsibility Assignment Matrix.
• Quality Statement. A list of quality objectives is provided in the Quality Statement.
• Communication Plan. A spreadsheet of the communication plan is provided in the Communication Management Section.
• Risk Analysis. A probability of risk associated with the project will be provided.
• Change Management. The change control procedures are included in the project plan.
Project-Specific
Briefly describe how each of the following will be handled. Provide links to relevant documents as appropriate. Modify example text provided or enter your own.
5.2 Change Management
The change control procedures as documented in the <Project> Change Management Plan will be consistent with the Project Management Methodology and consist of the following processes:
• A Change Request Log will be established by the Project Manager to track all changes associated with the project effort.
• All Change Requests submitted via Change Request Form will be assessed to determine possible alternatives and costs.
• Change Requests will be reviewed and approved by the project owner.
• The effects of approved Change Requests on the scope and schedule of the project will be reflected in updates to the Project Plan.
• The Change Request Log will be updated to reflect current status of Change Requests.
5.3 Communication Management
The following strategies have been established to promote effective communication within and about this project. Specific Communication policies will be documented in the <Project> Communication Plan.
• The Project Manager will present project status to the project Sponsors on a weekly basis; however, ad hoc meetings will be established at the Project Manager’s discretion as issues or change control items arise.
• The Project Manager will provide a written status report to the project Sponsors on a monthly basis and distribute the Project Team meeting minutes.
• The project Sponsors will be notified via e-mail of all urgent issues. Issue notification will include time constraints, and impacts, which will identify the urgency of the request for service.
• The Project Team will have weekly update and status meetings to review completed tasks and determine current work priorities. Minutes will be produced from all meetings.
• All electronic Project Documents will be maintained in central storage accessible by all project stakeholders.
5.4 Resource Management
The project team will produce a Resource Management Plan that will document the following:
• Lists all major goods and services required in the project along with cost estimates and quality information.
• Indicates which goods and services will be obtained from sources outside the Organization.
• Indicates who is assigned to the project and when.
Authorizations
The Scope Statement is approved by the:
• Project Sponsor Jennifer Beal
• Project Manager Jeremy Lee
Project performance baseline changes will be approved by the:
• Project Sponsor Jennifer Beal
• Project Manager Jeremy Lee
Project deliverables will be approved or accepted by the:
• Project Sponsor Jennifer Beal
• Key Stakeholders Cheryl Gladstone
Specific task responsibilities of project resources will be defined in the Responsibility Assignment Matrix.
Project Scope Statement Approval / Signatures
Project Name: NEO Project
Project Manager: Jeremy Lee
The purpose of this document is to provide a vehicle for documenting the initial planning efforts for the project. It is used to reach a satisfactory level of mutual agreement between the Project Manager and the Project Sponsors and Owners with respect to the objectives and scope of the project before significant resources are committed and expenses incurred.
I have reviewed the information contained in this Project Scope Statement and agree:

Name Role Signature Date

Jeremy Lee Project Manager e-sig 11/01/2007
Jennifer Beal Project Sponsor e-sig 11/01/2007
Cheryl Gladstone HR Manager e-sig 11/01/2007

The signatures above indicate an understanding of the purpose and content of this document by those signing it. By signing this document, they agree to this as the formal Project Scope Statement document.

Students, please view the “Submit a Clickable Rubric Assignment” in the Student Center.

Instructors, training on how to grade is within the Instructor Center.

Case Study 1: Statistical Thinking in Health Care

Due Week 4 and worth 150 points

Read the following case study.

Ben Davis had just completed an intensive course in Statistical Thinking for Business Improvement, which was offered to all employees of a large health maintenance organization. There was no time to celebrate, however, because he was already under a lot of pressure. Ben works as a pharmacist’s assistant in the HMO’s pharmacy, and his manager, Juan de Pacotilla, was about to be fired. Juan’s dismissal appeared to be imminent due to numerous complaints and even a few lawsuits over inaccurate prescriptions. Juan now was asking Ben for his assistance in trying to resolve the problem, preferably yesterday!

“Ben, I really need your help! If I can’t show some major improvement or at least a solid plan by next month, I’m history.”

“I’ll be glad to help, Juan, but what can I do? I’m just a pharmacist’s assistant.”

“I don’t care what your job title is; I think you’re just the person who can get this done. I realize I’ve been too far removed from day-to-day operations in the pharmacy, but you work there every day. You’re in a much better position to find out how to fix the problem. Just tell me what to do, and I’ll do it.”

“But what about the statistical consultant you hired to analyze the data on inaccurate prescriptions?”

“Ben, to be honest, I’m really disappointed with that guy. He has spent two weeks trying to come up with a new modeling approach to predict weekly inaccurate prescriptions. I tried to explain to him that I don’t want to predict the mistakes, I want to eliminate them! I don’t think I got through, however, because he said we need a month of additional data to verify the model, and then he can apply a new method he just read about in a journal to identify ‘change points in the time series,’ whatever that means. But get this, he will only identify the change points and send me a list; he says it’s my job to figure out what they mean and how to respond. I don’t know much about statistics — the only thing I remember from my course in college is that it was the worst course I ever took– but I’m becoming convinced that it actually doesn’t have much to offer in solving real problems. You’ve just gone through this statistical thinking course, though, so maybe you can see something I can’t. To me, statistical thinking sounds like an oxymoron. I realize it’s a long shot, but I was hoping you could use this as the project you need to officially complete the course.”

“I see your point, Juan. I felt the same way, too. This course was interesting, though, because it didn’t focus on crunching numbers. I have some ideas about how we can approach making improvements in prescription accuracy, and I think this would be a great project. We may not be able to solve it ourselves, however. As you know, there is a lot of finger-pointing going on; the pharmacists blame sloppy handwriting and incomplete instructions from doctors for the problem; doctors blame pharmacy assistants like me who actually do most of the computer entry of the prescriptions, claiming that we are incompetent; and the assistants tend to blame the pharmacists for assuming too much about our knowledge of medical terminology, brand names, known drug interactions, and so on.”

“It sounds like there’s no hope, Ben!”

“I wouldn’t say that at all, Juan. It’s just that there may be no quick fix we can do by ourselves in the pharmacy. Let me explain how I’m thinking about this and how I would propose attacking the problem using what I just learned in the statistical thinking course.”

Source: G. C. Britz, D. W. Emerling, L. B. Hare, R. W. Hoerl, & J. E. Shade. “How to Teach Others to Apply Statistical Thinking.” Quality Progress (June 1997): 67–80.

Assuming the role of Ben Davis, write a three to four (3-4) page paper in which you apply the approach discussed in the textbook to this problem. You’ll have to make some assumptions about the processes used by the HMO pharmacy. Also, please use the Internet and / or Strayer LRC to research articles on common problems or errors that pharmacies face. Your paper should address the following points:

1. Develop a process map about the prescription filling process for HMO’s pharmacy, in which you specify the key problems that the HMO’s pharmacy might be experiencing. Next, use the supplier, input, process steps, output, and customer (SIPOC) model to analyze the HMO pharmacy’s business process.
2. Analyze the process map and SIPOC model to identify possible main root causes of the problems. Next, categorize whether the main root causes of the problem are special causes or common causes. Provide a rationale for your response.
3. Suggest the main tools that you would use and the data that you would collect in order to analyze the business process and correct the problem. Justify your response.
4. Propose one (1) solution to the HMO pharmacy’s on-going problem(s) and propose one (1) strategy to measure the aforementioned solution. Provide a rationale for your response.
5. Use at least two (2) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

• Describe how organizations use statistical thinking to be more competitive.
• Apply the basic principles of statistical thinking to business processes.
• Apply the SIPOC model to identify OFIs in business processes.
• Use technology and information resources to research issues in business process improvement.
• Write clearly and concisely about business process improvement using proper writing mechanics

 

Points: 150	Case Study 1: Statistical Thinking in Health Care
Criteria	Unacceptable Below 70% F	Fair 70-79% C	Proficient 80-89% B	Exemplary 90-100% A
1. Develop a process map about the prescription filling process for HMO’s pharmacy, in which you specify the key problems that the HMO’s pharmacy might be experiencing. Next, use the supplier, input, process steps, output, and customer (SIPOC) model to analyze the HMO pharmacy’s business process. Weight: 20%	Did not submit or incompletely developed a process map about the prescription filling process for HMO’s pharmacy, in which you specify the key problems that the HMO’s pharmacy might be experiencing. Did not submit or incompletely used the supplier, input, process steps, output, and customer (SIPOC) model to analyze the HMO pharmacy’s business process.	Partially developed a process map about the prescription filling process for HMO’s pharmacy, in which you specify the key problems that the HMO’s pharmacy might be experiencing. Partially used the supplier, input, process steps, output, and customer (SIPOC) model to analyze the HMO pharmacy’s business process.	Satisfactorily developed a process map about the prescription filling process for HMO’s pharmacy, in which you specify the key problems that the HMO’s pharmacy might be experiencing. Satisfactorily used the supplier, input, process steps, output, and customer (SIPOC) model to analyze the HMO pharmacy’s business process.	Thoroughly developed a process map about the prescription filling process for HMO’s pharmacy, in which you specify the key problems that the HMO’s pharmacy might be experiencing. Thoroughly used the supplier, input, process steps, output, and customer (SIPOC) model to analyze the HMO pharmacy’s business process.
2. Analyze the process map and SIPOC model to identify possible main root causes of the problems. Next, categorize whether the main root causes of the problem are special causes or common causes. Provide a rationale for your response. Weight: 20%	Did not submit or incompletely analyzed the process map and SIPOC model to identify possible main root causes of the problems. Did not submit or incompletely categorized whether the main root causes of the problem are special causes or common causes. Did not submit or incompletely provided a rationale for your response.	Partially analyzed the process map and SIPOC model to identify possible main root causes of the problems. Partially categorized whether the main root causes of the problem are special causes or common causes. Partially provided a rationale for your response.	Satisfactorily analyzed the process map and SIPOC model to identify possible main root causes of the problems. Satisfactorily categorized whether the main root causes of the problem are special causes or common causes. Satisfactorily provided a rationale for your response.	Thoroughly analyzed the process map and SIPOC model to identify possible main root causes of the problems. Thoroughly categorized whether the main root causes of the problem are special causes or common causes. Thoroughly provided a rationale for your response.
3. Suggest the main tools that you would use in order to analyze the business process and solve the problem. Justify your response. Weight: 20%	Did not submit or incompletely suggested the main tools that you would use in order to analyze the business process and solve the problem. Did not submit or incompletely justified your response.	Partially suggested the main tools that you would use in order to analyze the business process and solve the problem. Partially justified your response.	Satisfactorilysuggested the main tools that you would use in order to analyze the business process and solve the problem. Satisfactorily justified your response.	Thoroughly suggested the main tools that you would use in order to analyze the business process and solve the problem. Thoroughly justified your response.
4. Propose one (1) solution to the HMO pharmacy’s on-going problem(s) and propose one (1) strategy to measure the aforementioned solution. Provide a rationale for your response. Weight: 20%	Did not submit or incompletely proposed one (1) solution to the HMO pharmacy’s on-going problem(s) and proposed one (1) strategy to measure the aforementioned solution. Did not submit or incompletely provided a rationale for your response.	Partially proposed one (1) solution to the HMO pharmacy’s on-going problem(s) and proposed one (1) strategy to measure the aforementioned solution. Partially provided a rationale for your response.	Satisfactorily proposed one (1) solution to the HMO pharmacy’s on-going problem(s) and proposed one (1) strategy to measure the aforementioned solution. Satisfactorily provided a rationale for your response.	Thoroughly proposed one (1) solution to the HMO pharmacy’s on-going problem(s) and proposed one (1) strategy to measure the aforementioned solution. Thoroughly provided a rationale for your response.
5. 2 references Weight: 5%	No references provided	Does not meet the required number of references; some or all references poor quality choices.	References are mostly relevant sources of fair quality	References are highly relevant, high quality sources
6. Integration of References Weight: 5%	Sources are rarely integrated using effective techniques of quoting, paraphrasing, and summarizing, or lack in-text citations.	Sources are partially integrated using effective techniques of quoting, paraphrasing, and summarizing, along with in-text citations.	Sources are mostly integrated using effective techniques of quoting, paraphrasing, and summarizing, along with in-text citations.	Sources are consistently integrated using effective techniques of quoting, paraphrasing, and summarizing, along with in-text citations
7. Writing / Support for ideas: Weight: 5%	Rarely uses reasons and evidence that logically support ideas.	Partially uses reasons and evidence that logically support ideas.	Mostly uses reasons and evidence that logically support ideas.	Consistently uses reasons and evidence that logically support ideas.
8. Writing / Grammar and mechanics Weight: 5%	Numerous errors in grammar, spelling, and punctuation.	Partially free of errors in grammar, spelling, and punctuation.	Mostly free of errors in grammar, spelling, and punctuation.	Free of errors in grammar, spelling, and punctuation.

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Mark Davis has been charged with Driving While Intoxicated (DWI) for reckless driving, speeding, four counts of felony assault, and one count of involuntary manslaughter as the result of a crash that occurred on a night out with his friends. Mark has been out on bail and pleaded not guilty when he was arraigned. The Judge set a date for Mark’s trial and his defense team has been working to collect information about the technology used by the Highway Patrol to reconstruct the crash.

District Attorney O’Malley offered Mark a plea bargain, but Mark chose to take his chances at trial. Mark’s attorney, Mr. Chen Long, advised Mark that accepting the plea offer was completely up to Mark, although Mr. Long advised against accepting it because the defense planned to highlight mistakes made by law enforcement during the investigation that could create reasonable doubt in the minds of the jurors.

The trial begins and during the voir dire of potential jurors, several individuals are excused because they have previous knowledge of Mark’s case from the media. Two individuals stated that they could not be impartial because they had loved ones killed in alcohol related crashes as well. Eventually, two men and ten women were seated in Mark’s trial.

District Attorney O’Malley presented the State’s case clearly and concisely depicting a night on the town full of heavy drinking, which ultimately resulted in Mark’s actions causing the death of one individual and injuring four others. Highway Patrolman Green explained to the jury that he immediately suspected alcohol when he arrived on scene because Mark appeared to be intoxicated when they spoke. Following the Judge ruling that it was admissible and not prejudicial, Sergeant Rodney Monroe, from the Highway Patrol Reconstruction Team presented their reconstruction complete with a high-tech computer animated reenactment of the crash. During the cross examination, Defense Attorney Long challenged the reconstruction because the Defense Crash Reconstruction Expert had discovered errors in the mathematical calculations for vehicle speed. The jury appeared to have liked the reconstruction very much regardless of the errors highlighted by the defense.

Mark was convicted of DWI, four counts of felony assault, and one count of involuntary manslaughter; however, he was acquitted of reckless driving and speeding. The Jury said they could not convict Mark of those offenses because of the mistakes made by law enforcement officers during the investigation.

Because Mark pleads not guilty, but was convicted during trial and had two prior DWI offenses, he was sentenced to ten years in the State Prison. Defense Attorney Long immediately notified the court of an impending appeal that would be filed by the defendant. In a report, using external sources to support your claims, answer the following:

1. Compare and contrast the roles of the Judge, Jury, District Attorney (Prosecutor), and Defense Attorney. What are their primary functions and purposes in the courtroom Workgroup?
2. Discuss the rights of the defendant in your state during the trial phase of the criminal justice process.
3. Discuss the rights of the victims and/or their families in your state during the pre-trial and trial phase of the criminal justice process. Would it be unusual for the family of a deceased victim to become angered by a slow criminal justice process or one where they are not permitted by law to be given information about the facts or evidence in the case by the District Attorney’s Office before the trial?
4. Compare and contrast plea-bargaining versus going to trial. Historically, opponents to plea bargains have claimed that they are used to alleviate heavy workloads of prosecutors (district attorneys). Prosecutors argue that plea-bargaining is a necessary part of the criminal justice process for several reasons. Where is the future of the criminal justice process headed in this regard?
5. Analyze how the Highway Patrol’s computer animated reenactment might have related to the Crime Scene Investigation (CSI) effect in the courtroom.

Submission Details:

1. Save the final Microsoft Word document as M5_A1_Lastname_Firstname.doc.
2. LASA 2 Grading Criteria and Rubric

All discussion assignments in this course will be graded using a rubric. This assignment is worth 300 points. Download the discussion rubric and carefully read it to understand the expectations.

Assignment 1 Grading Criteria	Maximum Points
Compare and contrasts the roles of jury, judge, district attorney, and defense attorney.	44
Discusses the rights of the defendant during the trial phase of the criminal justice process.	24
Discusses the rights of the victims/victims’ families during the trial phase of the criminal justice process.	36
Compare and contrasts plea-bargaining to going to trial.	48
Predicts the future of criminal trials in regard to plea-bargaining.	44
Analyzes how the computer animated reenactment relates to the CSI Effect in the courtroom.	40
Writing components.	64
Total:	300